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News & Press Releases
FRIENDLY RECOVERY
FRIENDLY RECOVERY OF ENFIELD HAVE RECENTLY TAKEN DELIVERY OF A NEW TWIN DECK CAR TRANSPORTER IT HAS A BOTTOM DECK CAPACITY OF 2000KGS AND A TOP DECK OF 1500KGS
CALL MIKE FOR MORE DETAILS
PAUL FROM SERVICE ON SITE IS MORE THAN HAPPY WITH A PAYLOAD OF 2750KGS ON HIS ISUZU NQR CREW CAB LO-SLIDER FITTED WITH A REEL SMART WINCH
FRIENDLY RECOVERY OF LONDON URGENTLY REQUIRED A VEHICLE TRANSORTER THAT COULD TRANSPORT SPECIALIST CARS QUICKLY AND WITHOUT DANAGE AND THE NEED OF BLOCKS OF WOOD AND SKATES.WORLDWIDE RECOVERY CAME UP WITH THE IDEAL SOLUTION.AN ISUZU NQR CREW CAB FITTED WITH AN ALUMINIUM LOW SLIDER BODY.THIS VEHICLE HAS A MASSIVE PAYLOAD OF 2750 KGS.
- Isuzu Truck Reshaping Its Roadside Recovery - |
Isuzu Truck Reshaping Its Roadside Recovery
At the recent RHA Rescue and Recovery Group Business Review seminar, held in Liverpool, leading truck manufacturer Isuzu Truck UK announced plans to reshape its UK roadside recovery operation in line with the introduction of its heavier model range, planned for launch at the Commercial Vehicle Show in April 2008.
In partnership with the Lantern Group, Isuzu Truck UK will be launching Isuzu Assistance next year to complement its current roadside recovery operation.
Announcing details of this change, Nikki King OBE, Managing Director at Isuzu Truck UK said, "Isuzu Assistance will not be handled by a club but will be operated directly with the roadside and recovery industry through Lantern’s experienced call centre. The Isuzu Assistance service will not only use Lanterns call centre and recovery vehicles but will also work with the many large and small independent roadside and recovery companies across the UK."
In Spring 2008, Isuzu Truck (UK) plans to extend its model range going up to 18 tonnes, taking the company from being a niche player in the UK to that of a major commercial vehicle manufacturer. As Nikki King explained to the assembled audience in Liverpool, "Isuzu Truck is now moving into the world of the haulier and we need to provide an industry leading roadside assistance service that competes with the best and complements Isuzu’s unique selling points of customer service and ‘CARE’. Our current service provider does a great job for our customers with our current product range and we trust them to continue to do so. We had to look elsewhere however for support with the introduction of our heavier products. We know that other commercial vehicle manufacturers and major fleet operations will be looking closely at this innovation and believe that the rescue and recovery industry will play a major support role in ensuring that Isuzu Assistance is successful."
Isuzu Truck (UK) and The Lantern Group have developed a strong business relationship over the past few years. In addition to providing this new roadside assistance and recovery operation in 2008, The Lantern Group is also currently responsible for all new Isuzu chassis deliveries to Isuzu agents and customers in the UK.
Isuzu Truck (UK) wins Europe’s Top Business Award for Customer FocusDocument Actions The crème de la crème of European business toasted success after the winners of the European Business Awards 2008 were announced at the high profile Awards Ceremony held in the InterContinental Le Grand Paris in Paris, with Isuzu Truck (UK) scooping the top award for Customer Focus, ahead of such distinguished competition as DELL and Deutsche Telecom/T Mobile.
(Left to right) Julie Walker, General Manager, CARE, Isuzu Truck UK: Bruno Brassac, Societie Generale Corporate & Investment Banking: Lisa Smith, Supervisor, CARE,Isuzu Truck UK.
This success for Isuzu Truck UK was announced before an audience of European business leaders, politicians and press at the annual gathering to celebrate Europe’s top businesses and business people.
The Société Générale Award for Customer Focus went to Isuzu Truck (UK). Isuzu Truck (UK) is the UK distributor of Japan-based vehicle manufacturer and its mission statement is to make Isuzu the first truly customer-facing truck manufacturer in the UK. Isuzu’s model for success is wholly customer-based. It is underlined by an unique customer focus programme called CARE which permeates the whole business, regular customer focus groups, and a market share that has increased by at least 10 per cent year-on-year every year since 1996.
Bruno Bassac, Deputy Head of Corporate Coverage in Europe, Société Générale Corporate and Investment Banking, said: "We are delighted to recognise companies who also put clients at the heart of their business. Société Générale applauds Isuzu Truck's commitment to putting the client first and its pursuit of the most effective solutions to satisfy customers' needs."
"Customer Care has been at the heart of the Isuzu Truck business in the UK from Day 1, and something which has become a personal crusade for me. To win this award, ahead of such well known and respected companies is, indeed, an awesome achievement for my team here at Isuzu Truck," said Nikki King OBE, Managing Director, Isuzu Truck (UK).
Prior to the event, Isuzu Truck UK had been chosen as one of the ten finalists for "The Société Générale Award for Customer Focus" and was a recipient of the coveted Ruban d’Honneur. The Ruban d’Honneur is presented to all finalists in recognition of their achievements in becoming a member of Europe’s business elite.The European Business Awards was set up in 2006 to recognise and reward excellence, best practice and innovation in companies across the European Union. Extensive research and high standards of judging quickly established the European Business Awards as the showcase of Europe’s skills, achievements and innovations in the field of business.
Isuzu’s success in winning this award put them alongside an unique and distinguished set of winners on the night that included Procter & Gamble, Intamac Systems Ltd, Econcern, Petrotechnics Limited and Steve Leach (Group CEO, Bigmouthmedia)
2008 year saw entries from 25 of the 27 member states. Entries flooded in from April 2007, and the exhaustive judging process required more than 453 working days of combined effort from the judging panels and finalists. There are seven award categories, with each category having up to ten ‘Ruban d’Honneur’ recipients. The Ruban d’Honneur recipients are then judged again and a winner declared in each category. Volunteer judges 1 are drawn from business, political and academic circles across Europe, and the lengthy process is known to be daunting for entrants.
Adrian Tripp, European Business Awards CEO, says: "Europe needs more of these types of businesses such as Isuzu Truck. As globalisation gathers pace, the threats and opportunities for Europe will continue to increase. There is no doubt that today’s winners have the energy, innovation, flair and skills to navigate the threats and prosper from the opportunities ahead."
AUTOMATIC GEARBOXES NEEDED A RECOVERY VEHICLE FOR THE RECOVERY OF CARS WITH THE ABILITY OF A SECOND CAR LIFT WHEN BRINGING BACK LOAN VEHICLES,THE ISUZU NQR WAS JUST THE VEHICLE WITH THE RECOVERY VEHICLES ALUMINIUM BODYWORK
THEY MAY LOOK TOUGH BUT UNDER THAT HARD EXTERIOR ARE SOME OF THE BIGGEST SOFTIES
Isuzu wins orders for new heavies
Isuzu says that it is winning orders for its newly announced 'Forward' range of 11 to 18 tonners. Keith Child, the firm's marketing director says he thinks the industry's 'extraordinarily long order lead times' are working in Isuzu's favour. "We are already taking orders for the new vehicles because we can beat those lead times. To date we have approaching 30 orders 'in the bag' and indeed every one of the vehicles to be on our stand, 6-050 at the CV Show is 'sold'". He says the stand is the biggest the firm has taken at the CV Show, will display seven trucks and has an "even bigger hospitality area from which we can serve our now famous 'bangers and mash' lunch."
More from Keith Child on +44(0)1 920 463 962 or keith.child@isuzutruck.co.uk
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